Help Center & FAQ

Shipping and delivery

Online orders are only delivered within Continental U.S. at the moment.

We do not ship to P.O. boxes in Continental U.S. 

If you are interested in shipping to Alaska, Hawaii, US territory and APO/FPO addresses please contact us:

We export and ship to many different countries, if you are interested or need more information on international sales please contact us:

Tracking your order

Once your order has shipped, you will receive an email from us with shipping and tracking information. 

If you are not home

It’s up to the driver’s discretion whether to require a signature for delivery, drop the package off at your doorstep, or to leave it with a building manager or doorman. If the driver believes it’s best to obtain a signature, he or she will try a few times to secure one. When a package is returned “undeliverable,” you should get a full refund unless it is determined that the order was improperly refused. Please contact us if you need future assistance.

Product returns

Your complete satisfaction is our top priority. We will gladly accept package returns within 30 days of the sale date for a full refund. All we ask is that the product is unopened, in the same condition as you received it, and in the original box and/or package.

All return credits and refunds are processed within 7 to 10 business days upon arrival of return package at our distribution center.

For any additional questions regarding our return policy please contact us.

Password reset

If you have forgotten your password simply click on "forgot password” and follow the simple steps to reset your password.

Email address or password change

Yes, you can change your email address or password by logging in and going to your account.

Placing an order

Placing an order at is easy. Simply go to a product page, select the desired quantity, and add it to your shopping cart by selecting the "Add to Cart" button. Before checking out, you will be prompted to create an account or to login with your existing account.

During checkout, you can apply any current promo code. And you will simply need to enter or confirm your shipping address and credit card information (via a secure payment process), and place your order.


We try to ensure the products we carry are always in stock. In the rare case where a product is not in stock we will contact you directly to adjust the order accordingly.

Changing an order

If you want to make changes or cancel your order please contact us

Can I pick up my order?

No, all of our online orders are shipped via UPS.

Delivery options

At the moment we offer one shipping method, UPS ground. Find map below to see delivery time frame according to your shipping destination. 


Can I order by phone?

If you need assistance on placing your online order we will be glad to help, give us a call 1.877.9.KEVALA (538.252), available Monday to Friday from 9:00 am to 6:00 pm Central Time. 

Payment methods

We accept American Express, Visa, Master Card, Discover, and PayPal.

*All prices are shown and charged in US dollars. 

My shipment hasn’t arrived

Your order may be delayed due to:

  1. Incorrect or incomplete shipping address.
  2. Payment delayed or bank issue.
  3. UPS failure to deliver (ex. severe weather conditions).

If your order appears to be delayed please contact us and we will help you right away. 

Contact us

Click here to contact us via live chat or by phone (business hours).